Privacy policy

Privacy & Cookie Policy

Effective date: November 2025
Last updated: November 2025

1. Who we are

This Privacy & Cookie Policy explains how Crossfire Hurricane Holdings LLP (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit https://crossfirehurricanerum.com (the “Site”) or interact with us by email or other channels.

Email: info@crossfirehurricane.com
Website: https://crossfirehurricanerum.com

We act as the data controller for the personal data we collect and process.

2. Information we collect

We may collect and process the following types of information:

  • Identity & contact data – name, email, delivery details, phone number

  • Transaction data – order details and payment information

  • Technical data – IP address, browser type, device identifiers, time-zone settings

  • Usage data – browsing behaviour and page interactions

  • Marketing data – newsletter preferences and engagement information

Information is collected when you place an order, sign up for marketing, contact us, or browse the site.

3. How we use your data

We use your data to:

  • process and deliver orders;

  • manage payments, refunds, and account activity;

  • communicate with you about purchases or enquiries;

  • send marketing emails (only with your consent);

  • analyse and improve our website and services;

  • comply with legal or regulatory requirements.

Our lawful bases for processing include performance of a contract, consent, legitimate interests, and legal obligation.

4. Marketing communications

If you subscribe to our newsletter, your information is stored securely in Klaviyo, our email-marketing platform.
You can unsubscribe at any time using the link in our emails or by contacting info@crossfirehurricane.com.

5. Cookies & tracking

Our Site uses cookies to ensure proper functionality, analyse traffic, and personalise your experience.
When you first visit the Site, you will see a banner requesting your consent for non-essential cookies. You can change or withdraw consent at any time via your browser settings.

Types of cookies used:

  • Essential cookies – required for shopping cart, checkout, and site security

  • Analytics cookies – measure and improve performance

  • Marketing cookies – support advertising and social media integrations

Disabling cookies may affect website functionality.

6. Data sharing

We share personal data only with trusted service providers, such as:

  • platform and hosting providers (e.g., Shopify);

  • email and CRM systems (e.g., Klaviyo);

  • payment processors and logistics partners;

  • analytics and advertising partners.

All partners are bound by strict data-processing agreements to ensure compliance with UK and EU GDPR.
We do not sell or rent your personal information.

7. International transfers

Where our service providers transfer data outside the UK or EEA (for example, to the US), appropriate safeguards—such as Standard Contractual Clauses—are used to protect your privacy.

8. Data retention

We retain personal data only as long as necessary to fulfil the purposes described above, including legal or accounting requirements.
After this period, data is securely deleted or anonymised.

9. Your rights

Under UK and EU GDPR you have the right to:

  • access your personal data;

  • request correction or deletion;

  • restrict or object to processing;

  • withdraw consent for marketing;

  • request data portability;

  • lodge a complaint with your local Data Protection Authority.

To exercise these rights, contact us at info@crossfirehurricane.com.
For UK users, the supervisory authority is the Information Commissioner’s Office (ICO): https://ico.org.uk

10. Security

We use technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
However, no online transmission is completely secure; you provide information at your own risk.

11. Updates to this policy

We may update this Privacy & Cookie Policy periodically. The latest version will always appear at https://crossfirehurricanerum.com/privacy-policy and will include the effective date above.

12. Contact

For any questions or concerns about this Privacy & Cookie Policy or our data practices, please contact:

Crossfire Hurricane Holdings LLP
Email: info@crossfirehurricane.com
Website: https://crossfirehurricanerum.com